A few weeks ago, representatives from Clutch.co, a platform of in-depth client reviews, talked to an executive from JLL to get his unbiased feedback about Ascendix Technologies and its services. Continue reading to learn more about this partnership and its results.
Background
Ascendix Technologies has cooperated with Jones Lang LaSalle Incorporated (JLL) since 2010. Thanks to our CRM solutions and products, we significantly simplified and improved CRM usage of JLL employees and helped JLL to integrate their real estate information into Microsoft Dynamics CRM.
JLL (NYSE: JLL) is a leading professional services firm that specializes in commercial real estate and investment management. JLL is a Fortune 500 company with nearly 300 corporate offices, operations in over 80 countries and a global workforce of 83,500 as of March 31, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
Clutch.co: Introduce your business and what you do there.
JLL: I’m an executive for a global commercial real estate company.
Opportunity/Challenge
Clutch.co: What challenges were you trying to address with Ascendix Technologies?
JLL: Our initial challenge involved poor CRM adoption. We needed help integrating our real estate information into our system, so we could track properties, leases, sales, and other opportunities.
Solution
Clutch.co: What was the scope of Ascendix involvement?
JLL: Ascendix integrated our Microsoft CRM into one of their products initially, but we also now use several of their products for many of our locations around the world. They provide services from three different teams: support, concierge, and operations. If we ever want to do additional work, they’ll help us scope it out and provide a plan for implementation.
Clutch.co: What is the team composition?
JLL: We work with three separate teams that are each supported by a lead manager. Their operations team and concierge teams handle a lot of support for us, while the data team provides developers and data team members. They also handle any communication needed to Microsoft regarding questions about integrating their tools into our CRM. I work with up to five developers, depending on the size of the project, as well as a QA analyst and engineer.
Clutch.co: How did you come to work with Ascendix Technologies?
JLL: I believe my predecessor met them through a conference. She had been looking for a real estate embedded CRM solution for a while and wanted to work with Ascendix because they had the tools to accomplish the task.
Clutch.co: What is the status of this engagement?
JLL: We’ve been working with them for about eight years and counting.
Results & Feedback
Clutch.co: What evidence can you share that demonstrates the impact of the engagement?
JLL: The quality of work they provide is second to none. They’ve provided CRM solutions that no one else has been able to. Their efforts have helped both our sales force and the dynamics of our practice. The technologies they’ve employed have significantly simplified our CRM usage. Many of our locations require customizations that Ascendix has been able to provide solutions for not available in our native CRM. Their work has driven our adoption, which has increased by about six times what it was before we started working with them.
Clutch.co: How did Ascendix Technologies perform from a project management standpoint?
JLL: They’re very organized and responsive. We’re somewhat of a difficult client, consisting of multiple regions with varying requirements and we’re constantly moving things around at the last second, but they do a great job of juggling and prioritizing the workload. I work closely with them if they ever have any questions and we meet regularly.
Clutch.co: What did you find most impressive about them?
JLL: They’re true consultants, meaning they don’t just do as they’re told without providing feedback and input where they feel it would be helpful. They actually think through the process and are knowledgeable about the commercial real estate. Not many consulting firms can offer that kind of expertise and industry knowledge.
Clutch.co: Are there any areas they could improve?
JLL: I just wish their team was a little bigger, so I’d have more resources to pull from for last-minute requests.
Clutch.co: Do you have any advice for potential customers?
JLL: Be open to their suggestions and trust their knowledge and expertise in CRM and even in a commercial real estate—it’s top-notch.
