One of the hardest parts of changing software of any kind is the learning curve and the training your staff must commit to in order to succeed. Although user-friendly software helps, you must also have proper support to increase user adoption and ensure success. At Ascendix, our Client Adoption staff is supporting both traditional and new training methods to create a community of users that will also help shape the future of the solution. We don’t just want to tell you how it works; we want to hear how you think it could work!
During “Pre-Go-Live,” our staff makes frequent touch points with the client to ensure that any customizations to CRM are being captured and communicated during training. Since AscendixRE is customizable, your training may be slightly different than another CRE organization based on your secret sauce. The benefit to this approach is that the trainer becomes familiar with the client’s business process, office environment, users/roles so that training is truly tailored to you.
During “Go-Live” our team provides different levels of training based on the professional services you choose. We train team members based on their role of user, power users or administrators to make sure each member feels comfortable with their role. During this process, we give you access to the Online Training Portal which contains training videos & tutorials, manuals and FAQ’s. This caters to the various ways users like to learn and breaks it into smaller, more manageable segments so they have a place to go for their questions that is quick and efficient.
Once you are in the “Post Go-Live” phase, the training and communication don’t stop. We send quarterly newsletters highlighting product features, Ascendix staff introductions, CRE industry news and invitations to free continued training/education courses. We also hold Quarterly End User Group meetings, with its goal to create a sense of community and engagement around clients.
During these meetings, you will review various topics of interest such as training resources, case studies, and more. This also serves as a time for client feedback in the interest of improving and growing the solution. This allows our clients the opportunity to engage with one another to share common experiences and best practices.
If you are currently a client, we encourage you and your team to register for November’s end user group meeting which will focus on introducing users to the online training portal, AscendixRE shortcuts, tips & tricks, review of FAQ’s and best practices. Click here to register today. We look forward to your participation!