Having been associated with the CRM initiative at JLL for over 5 years, it is exciting to see this project expand across new lines of business and international borders which in turn increases the value proposition of this investment to JLL’s global operations. When we first installed AscendixRE as an on-premise solution for JLL, we didn’t fully appreciate the integral role our product was going to have in centralizing their property data as a repository for employees across the globe.
JLL Sees Cloud as the Answer
As leaders at Jones Lang LaSalle (JLL) looked ahead and anticipated future growth, they could see that the tools they used would be a barrier to growth.
Their systems would need to be more agile for fast-decision making, and more flexibile to allow for rapid changes as they grew. Going to the cloud would provide the freedom they needed.
With over 52,000 employees, the massive reach of JLL spans across 200 corporate offices in more than 75 countries. This global commercial real estate organization relies on Microsoft Dynamics CRM, SharePoint and Office 365 for day-to-day operations, but for future growth, leaders anticipated change was necessary.
Greg Adams, Managing Director of Information Technology for JLL says, “I’ve been at JLL for 16 years, and we’re not the same company we were when I started. We need technology that grows with us and allows for customization across all business lines globally.” Adams notes, “If we are going to remain a thought leader in commercial real estate, it’s crucial that we not only have the right data analytics tools, but also have systems that they are agile and flexible.”
JLL used Microsoft Dynamics CRM on-premise for several years, but is working now to add 3,500 Microsoft Dynamics CRM online seats to their current 2,000, allowing their offices in Asia, EMEA, Australia, the US and beyond to have access to the same data analytics tools and more seamlessly integrate across continents.
They envision their Microsoft Dynamics CRM system as a hub of information for their properties, accounts, and services so their people not only have the right information, anywhere, on any device, but also can be more proactive in their discussions with customers. The company is also planning to move its full Microsoft stack to the cloud, and is considering adding Microsoft Social Listening.
“With a company our size, you have to have customizations around business processes – both for individual offices and across the entire company. As we look to the future, if it can’t operate in the cloud, we will probably look elsewhere.”
Managing Director of Information Technology
If you are looking for CRE tech solutions for 50+ users or are in charge of business applications within your CRE Firm we highly suggest you contact us at 1-888-FIND-CRM. We have solutions for individual commercial real estate brokers too.
This post was originally published on Microsoft blog: Looking Ahead, Jones Lang LaSalle Moved to Microsoft Dynamics in the Cloud