RealNex provides a standard onboarding experience. The platform features an on-screen guide called “Guide Me,” which lets users ask questions and access step-by-step tutorial videos. This approach relies primarily on self-service, with limited direct support from the team. Users can contact RealNex support if additional assistance is needed.
In turn, the AscendixRE team supports users every step of the way, offering upload help, training, concierge service, and can customize the CRM to match your needs. Once you subscribe, you will be assigned an Onboarding Consultant to support your team throughout the first 30 days. For xRE Foundations ($79/mo) subscribers during the onboarding we offer: 2 hours of consulting/ interactive training (within 30 days of signing up) For xRE Enterprise ($99/mo) subscribers during the onboarding we offer: 30 day access to client adoption team to personalize training, business scenarios, best practices, data prep consulting, minimal configurations like field add/removal and form layout.