Access your Ascendix products

Usually, no. AscendixRE, Ascendix Search, the AI Agent, and Harvest run in Salesforce and use your organization’s Salesforce access. Ascendix Composer is Salesforce-connected and can be opened from Ascendix Search. If your company uses SSO or a custom Salesforce domain, use the login route provided by your Salesforce administrator.

Your Salesforce credentials are managed in Salesforce. Use Salesforce password reset instructions. If your company requires SSO, contact your internal Salesforce or IT administrator instead.

Open the Salesforce App Launcher and search for the product.
If it is not available, your user may not have the required app, license, or permissions. Start with the relevant Help Center guide or contact your Salesforce administrator.

For Salesforce users, open the Ascendix Search tab > select the Composer Online icon > choose Manage Templates or Create Template.
Composer opens in a new browser tab. See the Composer access guide.

Include your work email, Salesforce Org ID, the Ascendix product involved, a short description of what you expected versus what happened, the exact error message, and a screenshot when possible.
For issues that require investigation inside your org, Support may ask you to grant temporary Salesforce access.

Use the product Help Center pages for AscendixRE CRM, Ascendix Search, Ascendix Composer, AI Agent, and Harvest. Each hub separates user guidance from admin/setup documentation.