Salesforce Experience Cloud Implementation & Consulting

Add a deeper level of transparency by uniting your customers, partners, and employees across connected digital journeys with Salesforce Experience Cloud implementation services by Ascendix. Create branded portals and make sure every stakeholder is informed and ready to make the decision.

What You Can Build with Salesforce Experience Cloud Ascendix

We understand the importance of transparency in your fast-paced business, where keeping every stakeholder well-informed and ready to make decisions is crucial. And we firmly believe that your customers, partners, and employees deserve more than just an old-school way of engagement.

Together with Experience Cloud, we’ll build connected CRM-powered digital experiences that will revolutionize how your customers and partners interact with your business – from landing pages to digital portals and beyond. In addition, our Salesforce Experience Cloud consultant & developer team will help you create a personalized intranet for your employees to have higher visibility into the current state of different business divisions and stay up to date on company news.

As your trusted Salesforce Experience Cloud consulting partner, we’ll help you harness the platform’s capabilities to unlock new levels of transparency, streamline data sharing for enhanced accountability, and create a more collaborative and innovative workspace, all within one system. Also, our in-depth Salesforce ecosystem knowledge position us as the right leader to entrust your Salesforce Digital Experience platform (DXP) implementation, customization, and system integration to us.

What You Can Build with Salesforce Experience Cloud Ascendix

Need Help with Experience Cloud Implementation? 

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Why You May Need Help with Salesforce Experience (Community) Cloud?

Why You May Need Help with Salesforce Experience Cloud Ascendix
  • You lack visibility into your co-selling and co-marketing programs
  • You don’t have a single gateway for managing all employees, customers, and external partners and have to switch from one system to another
  • Your customer support team is overflown with general inquiries or refund requests
  • Your team and partner onboarding process turns into a tiresome process with hundreds of disintegrated guides and videos
  • You need a Salesforce Community Cloud consultant that will help you to turn team learning and training into an enjoyable and integrated experience
  • Your marketing team is struggling to manage resources that are dispersed across multiple sources
  • Your current portal software has limited customization capabilities and you can’t modify them to fit your industry needs
Why You May Need Help with Salesforce Experience Cloud Ascendix
Why You May Need Help with Salesforce Community Cloud Ascendix
  • Your current portal software can’t be smoothly integrated with your Salesforce CRM
  • You’re lost in a Salesforce platform full of integrations and features and need help from a Salesforce Experience Cloud consultant
  • You want to have a portal interface that blends perfectly with the look and feel of your website
  • You need guidance from a Salesforce Community Cloud consultant on the best AppExchange apps and third-party tools to integrate with the platform
  • You want to migrate your existing communities to Salesforce Experience Cloud
  • You can’t afford a full-time designer to create a custom portal look and feel and look for the solution with a full set of pre-built templates
Why You May Need Help with Salesforce Community Cloud Ascendix

What We Can Build with Salesforce Experience Cloud

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Partner Portal on Salesforce Experience Cloud Ascendix

Partner Portal

If you need a digital center to monitor your distributors, resellers, suppliers, or investors’ operations and their outcomes, our Salesforce Experience Cloud consultants will build a truly personalized and highly scalable digital platform for you.

Partner Portal on Salesforce Experience Cloud Ascendix
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Custom Industry Portal on Experience Cloud
Custom Industry Portal on Experience Cloud

Custom Industry-Oriented Portals & Listings

If you come up with an idea to build a completely personalized solution for your industry or customer type like a real estate property listing, investor or property management portal, or custom B2B or B2C storefront powered by the Salesforce platform, our Salesforce Experience Cloud consulting team will make it a reality.

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Customer Account Portal on Salesforce Experience Cloud Ascendix

Customer Account Portals

We can help you create easily editable account management portals to streamline your customer buying experience, sharing of feedback, and processing of support tickets, warranty, or refund requests via a single platform.

Customer Account Portal on Salesforce Experience Cloud Ascendix
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Digital Help Centers and FAQ Portals on Experience Cloud Ascendix
Digital Help Centers and FAQ Portals on Experience Cloud Ascendix

Digital Help Centers and FAQ Portals

If you need faster handling of customer or distributor requests, our Salesforce Community Cloud consultant team will help you create a virtual foundation for it. With help centers and community forums powered by Experience Cloud, your customers will have 24/7 access to self-service information helping you reduce your service workload.

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Employee Community on Salesforce Experience Cloud Ascendix

Employee Community

If you want to create a digital space where your sales, marketing, HR, IT, and other departments can store and exchange information and documents on company updates, policies, and onboarding guides, we’ll develop one on top of Salesforce Community Cloud (Experience Cloud).

Employee Community on Salesforce Experience Cloud Ascendix
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Landing Pages and Microsites on Salesforce Experience Cloud Ascendix
Landing Pages and Microsites on Salesforce Experience Cloud Ascendix

Microsites & Landing Pages

Our Salesforce Experience Cloud consultant team will help you create one-pagers, landing pages, and microsites using low code so your marketing team can edit them without a need for HTML or web programming knowledge.

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Learning and Onboarding Platform on Salesforce Experience Cloud Ascendix

Learning & Onboarding Platform

We can customize community portals to create interactive learning, training, or onboarding platforms with gamification and rewards to boost the engagement of your employees and partners.

Learning and Onboarding Platform on Salesforce Experience Cloud Ascendix

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What We Can Deliver Beyond Ordinary Salesforce Experience Cloud Implementation

Our Salesforce Experience Cloud implementation and consulting services are designed to help you get the most value from your investment. Our team of seasoned experts will collaborate with you to tailor and optimize your portals for optimal impact and results. You can count on us to boost your collaboration, productivity, and user engagement with our customized services.

Full-Scale Implementation

If you are new to Salesforce, our team of certified consultants and developers will not only implement the platform from scratch but tailor it to your industrial needs so you can deliver exceptional customer service

Comprehensive Business Analysis

Our team of consultants will conduct a thorough analysis of your key business challenges and internal constraints and provide tailored recommendations for the best technology solution to meet your unique requirements.

Reports and Dashboards Customization

Collect data and analyze experiences, measure employee and partner performance using custom reports and dashboards, and optimize over time to deliver better user experiences.

Predictive Analytics Setup

Take your experience using Experience Cloud solutions and AI tools to the next level, improve the accuracy and relevance of search results, identify patterns, and provide valuable insights for precise decision-making.

Full-Scale Implementation

If you are new to Salesforce, our team of certified consultants and developers will not only implement the platform from scratch but tailor it to your industrial needs so you can deliver exceptional customer service

Comprehensive Business Analysis

Our team of consultants will conduct a thorough analysis of your key business challenges and internal constraints and provide tailored recommendations for the best technology solution to meet your unique requirements.

Reports and Dashboards Customization

Collect data and analyze experiences, measure employee and partner performance using custom reports and dashboards, and optimize over time to deliver better user experiences.

Predictive Analytics Setup

Take your experience using Experience Cloud solutions and AI tools to the next level, improve the accuracy and relevance of search results, identify patterns, and provide valuable insights for precise decision-making.

How Our Salesforce Experience Cloud Consulting Process Looks Like?

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Project Planning

We’ll use the best project management tools, project tracking systems, and approaches to plan, execute, and monitor Salesforce projects effectively.

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Estimation & Risk Management

Our professionals will identify potential risks associated with a DXP portal project implementation and estimate the effort required to complete it to allocate resources effectively, minimize risks, and complete the project within the allocated timeframe and budget.

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Salesforce Consulting

Our Salesforce Digital Experience consultants will conduct calls with project stakeholders and clients, and consult with them on project requirements and goals to ensure that all parties involved are on the same page and that project objectives are clearly defined.

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Business Analysis & Documentation

As Salesforce Community Cloud consulting providers of your choice, we’ll perform business analysis and document project requirements, objectives, and outcomes to guarantee that projects are aligned with business goals and needs.

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Salesforce Solution Implementation

Our experts will implement the solution, create processes or procedures, or customize it to improve business operations.

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Platform Design

We’ll help you create a detailed plan or blueprint for your Salesforce portal solution, and design and build custom Salesforce communities that meet their specific needs and goals.

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Portal Solution Testing

We’ll evaluate your Salesforce portal solution to ensure that it meets your requirements using a variety of quality assurance techniques, such as functional, performance, and security testing.

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Portal Software Support & Maintenance

Our certified Salesforce Experience Cloud consultants will provide virtual technical and release support for your low-code Salesforce solutions, troubleshoot and resolve technical issues, provide guidance on best practices for using the low-code platform, and train new users.

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Why Experience Cloud for Building Your Custom Portal and Digital Help Center?

Why Salesforce Experience Cloud Ascendix

 

  • Compliance with industry regulations and standards
  • Secure storage and exchange of data and documents
  • Mobile-first responsiveness of user interface
  • Enhanced collaboration with in-context discussions and notifications
  • Custom profile badges for gamification of community engagement
  • The highest level of security and control over client and user roles, administrative rights, and data-sharing models
  • Centralized digital experience management, moderation, and content management
  • Customizable reports and dashboards
  • Effective sharing of information and resources
  • Pre-built templates for the lightning-fast and personalized design of the portals and listings
  • All-in-one tools that can be used tools for customer, partner, and employee portals
  • The adaptable design of the portals via pre-built or custom components.
Why Salesforce Experience Cloud Ascendix

What You'll Find Inside Salesforce Experience Cloud?

With Salesforce Experience Cloud, you have a range of powerful solutions to choose from like Customer Community, Partner Relationship Management, and External Apps. Whether you opt to use a single solution or multiple solutions in combination, you can expect to deliver exceptional experiences to your customers and partners. Let our Salesforce Experience Cloud consultant team help you navigate the solutions and customize your platform for maximum impact.

Partner Relationship Management

With Salesforce Experience Cloud's partner relationship management, you can quickly onboard and satisfy new channel partners, while also cultivating stronger partner relationships and driving revenue growth.
It enables you to efficiently recruit, onboard, and manage partners. You can also distribute marketing materials, leads, registered deals, market development funds, and more to partners to enhance their capabilities.

Customer Communities

By leveraging Salesforce Experience Cloud's Customer Communities, you can empower your customers to find the answers they need quickly and efficiently, while also providing them with a personalized and engaging experience.
It includes a standard set of features for managing client communities, including a customer portal, advanced case management, Lightning Flow automation, experience builder, audience targeting, automated content recommendation, and Chatter integration.

External Apps

With External Apps, you can create custom portals, sites, and apps, customize channel programs and track KPIs to meet your specific business needs. It enables adjustment of the platform with low-code builders and facilitation of customer and partner access with access management and identity services. 

Content Management System (CMS)

Content Management System is available in all Salesforce Experience Cloud plans. It enables efficient content creation and management, and publishing of content and landing pages without the need for technical knowledge or coding skills. A CMS helps multiple users to work on the same content simultaneously, track changes, and manage workflows.

Our Clients

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Hanna Commercial Properties Ascendix Software Development Clients logo
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Calson Properties Ascendix Software Development Clients logo
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Hanna Commercial Properties Ascendix Software Development Clients logo
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Calson Properties Ascendix Software Development Clients logo

Salesforce Experience Cloud Implementation Services FAQ

Is Salesforce Experience Cloud the same as Communities?

Yes, Salesforce Experience Cloud is the newly rebranded version of the popular Salesforce Communities product. This innovative platform was renamed in 2020 to better showcase its robust capabilities in building tailored digital experiences for your valued customers, trusted partners, and dedicated employees.

What is Salesforce Experience Cloud implementation?

Salesforce Experience Cloud implementation is a crucial process of tailoring the Salesforce Experience Cloud (formerly Community Cloud) platform to align with the unique requirements of businesses or organizations. This entails collaborating with a team of experienced Salesforce professionals to set up and customize the platform, integrate it with other systems, and devise tailored solutions to simplify workflows and elevate user experiences.

What are Salesforce Experience Cloud examples?

Salesforce Experience Cloud is a versatile platform that enables businesses to create a wide range of digital experiences. Some examples of the experiences that can be built on the platform are self-service portals for customers, partner portals, communities for employees, knowledge bases and FAQs, brand portals for marketers, and mobile apps for customers, partners, or employees.

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Ascendix Corporate Office
12222 Merit Drive Suite 1550
Dallas, Texas 75251

Ascendix User? Need help? Send your support requests to support@ascendix.com