From a Custom CRM Software to AscendixRE: a CRM Story of Visintainer Group

Challenges

Ascendix: What challenges did you face regarding getting your data and information set up?

Brett: I could go on about this for a long time due to the roads I have taken trying to get things right. I started off looking for software that would fit my vision about six years ago and didn’t feel anything worked, so I hired programmers to build my own.

Though it was working well, it started to get very expensive due to all the changes, having to build it from scratch, and hours needed.

I quickly realized going that direction with multiple divisions in my company was a mistake and I needed to give my agents something more reliable, and from a business standpoint – much cheaper.

I looked at my options and was impressed by the selling points of Apto only to find out they could not do what I needed.

I was being forced into a box, though I knew I needed something more customized.

That is what I found Ascendix – they were willing to put the time into customizing, finding a solution, and not just telling me I had to work in their box since so many others do.

Ascendix: What’s next for Visintainer Group?

Brett: Market domination! I look forward to now focus on real estate and put the database issues behind me. It has been a long time coming, but now we are ready to grow our business and let investors know about our company as I know we have so much to offer.

Solution

Ascendix: How were those challenges met by Ascendix?

Brett: Ascendix took the time to understand what I needed, created a solution, and worked with me on making sure it was done right. It is the first time in six years I can access my data the way I envisioned.

I was impressed with the communication, results, and timely responses to issues we ran into trying to get it right. I felt they were part of my team working with me to make sure my data was correct – and they wouldn’t stop until it was done right. I was impressed with their ability to take something that was not normal and get it done.

The Payoff

Ascendix: How do believe the use of Ascendix Search has helped your team?

Brett: Tremendously. It is what we work off every single day. It allows us to keep our data from being static and now utilized the way I always envisioned. The mapping system, tracking, and simplicity of how to use it makes our jobs much easier.

Ascendix: What are some of the other Ascendix features, in product or service, have led your team to success?

Brett: For retail, it was the ability to create searches for data that I felt was important to know how to look certain properties up, the roll-up ability to combine square footage in a center, and of course – the mapping to search in areas of properties we are working. For multi-family and Ag, the mapping system is huge due to the economy of scale owners try to keep in those sectors.

Key Takeaway

As you learned from the story of Visintainer Group, it is not always a good idea to invest in building a custom CRM for your business.

Instead, it might be faster and more cost-effective to customize existing market leaders: Salesforce (the Visintainer’s case) or Dynamics 365. As a result, you’ll get updates and new features in addition to your customizations without extra investment in development.

Do you want to create your CRM from scratch? Then look for a development partner with CRM expertise to avoid reinventing the wheel. Since 1996, we’ve been offering CRM consulting and development help for small and enterprise firms and will be happy to help you get the CRM software you envision.