Salesforce Service Cloud Implementation and Support Services 

Expert Salesforce Service Cloud Implementation and support services from Certified Ridge Consulting Partners.

If your business has a long case resolution time and lacks in centralized view of your customer service, which results in a low customer satisfaction rate, in that case, it’s time to turn to an advanced automation solution – Salesforce Service Cloud.

It’s created specifically for customer service agents and offers multiple tools such as Case, Incident, and Knowledge Base Management to shorten case resolution time and maximize agent productivity. However, to make the CRM experience seamless and scale up it for individual needs, you may seek the assistance of professional Salesforce consultants.

Ascendix Technologies is a CRM consultancy with 26 years of experience under our belt. Since 2001, we’ve helped implement, optimize, and customize the most robust and agile platform on the market – Salesforce – for over 300 companies worldwide. Our expertise, breadth, and quality are reflected in 100+ testimonials on AppExchange and Clutch. co, and case studies on our website .

Wes Snow and Todd Terry, Founders of Ascendix Technologies

Why Over 300 Companies Choose Us

  • 21 years in Salesforce consulting  & development market
  • 70+ Certified Salesforce consulting & AppExchange app development experts
  • 5 Salesforce outsourcing  destinations
  • 16 years in Salesforce outsourcing and custom software development
  • Consulting & Salesforce app development expertise synergy
  • Our own 17 CRM products and apps
  • Cross-industry expertise in 20+ business domains
  • Extensive CRE Tech and PropTech proficiency
Wes Snow and Todd Terry, Founders of Ascendix Technologies

Improve Your Customer Service with Our Consulting Services 

How You Can Provide Better Support with Our Salesforce Service Cloud Implementation

Salesforce is a robust CRM platform with the most extensive product ecosystems, with Sales Cloud being the second most popular solution. But, as with any other technology, it's just a tool, and without proper implementation and necessary modifications, you can't expect to get the most out of it. And to ensure that you get all advantages of Service Cloud, we provide the following services:

Thorough Business Analysis

Our Salesforce Service Cloud administrators will study all essential processes and goals your customer service agents have along with the corporate policies you must abide by and suggest the best technology solution.

Complete CRM Gap Review

We'll analyze ongoing issues affecting your customer support productivity and limitations in your CRM system to create a perfect migration plan that will consider your well-established workflows and enhance them with brand-new Salesforce Service Cloud features.

Case Management Automation 

Our Salesforce Service Cloud consultants will help you automate the following agents' steps and actions based on what the customers need and case routing to the best support agent based on their skill set and availability.

Communication Unification

We'll help you centralize case processing via diverse customer channels — messaging, online chat, social media, email, community sites, and calls in Salesforce Service Cloud. In addition, our consultants will enable omnichannel customer support via a single interface to drive continuous service improvement.

Set-Up of AI-Powered Service

Make more informed decisions and take necessary actions faster with AI-powered personalized recommendations. Our Service Cloud consultants will help you empower your agents with automatic routing of cases based on predictive AI analytics and save their time on better case resolution.

Reports and Dashboards Personalization

Make your support team work smarter by providing them with all necessary analytics information in one place. We'll help you build custom reports and dashboards that automatically populate your CRM data to gain better visibility into case volumes and customer conversation.

Thorough Business Analysis

Our Salesforce Service Cloud administrators will study all essential processes and goals your customer service agents have along with the corporate policies you must abide by and suggest the best technology solution.

Complete CRM Gap Review

We'll analyze ongoing issues affecting your customer support productivity and limitations in your CRM system to create a perfect migration plan that will consider your well-established workflows and enhance them with brand-new Salesforce Service Cloud features.

Case Management Automation 

Our Salesforce Service Cloud consultants will help you automate the following agents' steps and actions based on what the customers need and case routing to the best support agent based on their skill set and availability.

Communication Unification

We'll help you centralize case processing via diverse customer channels — messaging, online chat, social media, email, community sites, and calls in Salesforce Service Cloud. In addition, our consultants will enable omnichannel customer support via a single interface to drive continuous service improvement.

Set-Up of AI-Powered Service

Make more informed decisions and take necessary actions faster with AI-powered personalized recommendations. Our Service Cloud consultants will help you empower your agents with automatic routing of cases based on predictive AI analytics and save their time on better case resolution.

Reports and Dashboards Personalization

Make your support team work smarter by providing them with all necessary analytics information in one place. We'll help you build custom reports and dashboards that automatically populate your CRM data to gain better visibility into case volumes and customer conversation.

Polish your Customers' Experience with Salesforce Service Cloud

Services We Offer for Various Salesforce Implementation Phases

New Implementation

If you want to implement Salesforce from scratch and leverage all the platform's benefits, as your Salesforce Service Cloud providers, we will create your unique Service Cloud implementation roadmap and remove the juggling of several systems from your agent's life and help you dedicate more time to customer care.

CRM Re-Implementation and Recovery

If you've already implemented Salesforce, but you want to make it more  customer service-oriented, or you see that your team is struggling with adopting your existing Salesforce solution, we will help you turn it into a highly customizable CRM. Our consultants ensure that your agents will like your new Salesforce instance and get a completely new user experience.

Classic to Lightning Migration

We'll help you move to the Lightning version if you use a Classic Service Cloud and make your experience more modern and comprehensive. Moreover, our Salesforce Service Cloud consultants will spot the gaps that make you lag with your Classic version and enhance it with the Lightning one.

What's Inside Salesforce Service Cloud?

Salesforce Service Cloud helps equip customer service agents with a better experience via an omnichannel service console, in-built productivity, and automation tools.
All these tools help personalize every interaction with a customer using a 360-degree customer view and tailor your support approaches accordingly.

Integration with self-service portals and multiple customer support channels helps to centralize all the communication and automate case logging, assignment, prioritization, and escalation.
You can track complete case state and history with Service Cloud, reduce human error, and increase work productivity.

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Automation of Processes and Flows
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Omni-Channel Support
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Case & Issue Management 
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Web-to-Case and Email-to-Case Conversion
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Team Collaboration Tools
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Asset Management
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Service Analytics
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Knowledge Base Management

What You Can Achieve with Service Cloud Implementation

 

With the right Salesforce Service Cloud implementation will see an increase in customer satisfaction and customer retention rate as well as agent productivity. Salesforce yearly reports claim that the Service Cloud rollout brings its customers:

+ 45% in customer retention

+ 47% in agent productivity

– 31% in case resolution time

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AscendixRE converts Salesforce into commercial real estate CRM. Thanks to it, brokers can manage your properties, leases, listings, deals, contacts, and activities in one place, from anywhere. Intuitive deal flow, stacking plans, advanced search, commission calculations, and CRE reports. It is highly customizable, easily adapts to your needs, and is designed to simplify brokers’ workflow and drive productivity.

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Zachary F. Weiss
Managing Partner, SAB Capital

We hired Ascendix to help us design a proprietary CRM system built on top of Salesforce. We interviewed many Salesforce/CRM developers and decided to work with Ascendix based on their track record and specific experience working with commercial real estate platforms. They have a fantastic turnkey product for commercial real estate companies, but given our unique needs, we decided to engage them to design a proprietary system that incorporated some of their signature systems such as their mapping app. Everything the team did was impressive. From top-notch communication to product development.

Roel Waals
Founder and Head of Product, M |ployee

We needed immediate help with developing a major functionality for our core Salesforce solution. It was necessary to deliver a well-tested solution in the short term. Ascendix developed a custom application within Salesforce managed package using Apex, Flows, and metadata configuration. Despite the urgency and multiple challenges, the team was able to understand the current solution and adjust it in time and within the planned budget. As a project supervisor, I was very satisfied by communication with the team, they were replying rapidly, stand-ups, and other meetings were well-structured and effective.

FAQ

What is Salesforce Service Cloud?

Salesforce Service Cloud is a customer relationship management (CRM) platform that helps customer service teams to resolve cases faster, automate processes, and boost customer support team efficiency with service analytics. It is designed to increase the efficiency of customer service teams with automated workflows.

How Long Does It Take to Implement Salesforce Sales Cloud?

Salesforce Service Implementation process may take two weeks to 1 year. It depends on the number of users within the company, their technical skills level, and the amount of the requested customizations and data for the import.

How Much Does Salesforce Sales Cloud Cost?

Salesforce Service Cloud license cost ranges from $25 to $300 user/month (billed annually), and Service and Sales Cloud bundle costs from $25 to $325 user/month (billed annually).

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Ascendix User? Need help? Send your support requests to support@ascendix.com