“ A community of buyers and your customers out there that have access to more knowledge and more data than ever, and ultimately what they're going to judge everybody on in the real estate sector is the experience in doing business with them. If that experience is really chunky and it's really protracted through old school methods of communication, then you're not working to your advantage there. This is going to get scary for some, but that's the reality - that's where we are. ”
Artificial intelligence is no longer just a buzzword but a practical reality that CRE professionals must embrace or risk being left behind. We’ll explore how AI assistants are revolutionizing data entry and meeting documentation, creating significant efficiencies for busy professionals in the industry.
Also, we will take a deep dive into the next generation of CRM systems, where agentic AI is transforming how relationships are managed and data is utilized, while Natural Language Processing is making systems more intuitive. Wes shares his insights on public portals and their role in customer experience for a new generation of buyers and much more.
Key topics covered:
- 01:36 – AI in Commercial Real Estate
- 04:16 – AI agents in CRE
- 07:10 – The next generation CRM systems: what will they look like?
- 10:05 – NLP in CRMs
- 11:13 – Public Portals
- 18:36 – Understanding the specifics of AI in CRE
Common Questions
What is this podcast about?
The Concrete Voice is a commercial real estate technology podcast started by Arthur Ambartsumyan after over 10 years of honing his expertise in CRE, PropTech, FinTech, AI, and other technologies. He asks thought-provoking questions, so you get insightful answers and practical tips. The main goal is to make our listeners more informed about CRE technology innovations, trends, and future possibilities.
Where can I listen no it?
Listen to The Concrete Voice podcast on YouTube, Apple Podcasts, Spotify.
Can I become a guest?
We choose our guests very carefully to ensure the quality of insights but we are always open to collaboration. Please, contact us via email pr@ascendix.com to discuss the opportunity for your appearance in the next episodes.
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Kateryna is an experienced writer focused on topics related to Salesforce consulting and optimizing operations within the real estate industry via CRM implementation. Through her insightful articles, Kateryna aims to help organizations make the most of their Salesforce adoption.