One of the hardest parts of changing software of any kind is the learning curve and the training your staff must commit to in order to succeed. Although user-friendly software helps, you must also have proper support to increase user adoption and ensure success.
At Ascendix, our Client Adoption staff is supporting both traditional and new training methods to create a community of users that will also help shape the future of the solution. We don’t just want to tell you how it works; we want to hear how you think it could work!
During “Pre-Go-Live,” our staff makes frequent touchpoints with the client to ensure that any customizations to CRM are being captured and communicated during training.
Since AscendixRE is customizable, your training may be slightly different than another CRE organization based on your secret sauce. The benefit to this approach is that the trainer becomes familiar with the client’s business process, office environment, users/roles so that training is truly tailored to you.
During “Go-Live” our team provides different levels of training based on the professional services you choose. We train team members based on their role of user, power users, or administrators to make sure each member feels comfortable with their role.
During this process, we give you access to the Online Training Portal which contains training videos & tutorials, manuals, and FAQ. This caters to the various ways users like to learn and breaks it into smaller, more manageable segments so they have a place to go for their questions that is quick and efficient.
"Post Go-Live" Phase
Once you are in the “Post Go-Live” phase, the training and communication don’t stop. We send quarterly newsletters highlighting product features, Ascendix staff introductions, CRE industry news, and invitations to free continued training/education courses.