Salesforce Outsourcing Services

Well-versed Salesforce outsourcing services since 2006 originated from Dallas, TX

Ascendix is a leading Salesforce outsourcing agency with 20-year expertise in CRM consulting, administration, deployment, customization, and AppExchange app development that has positive references from 200+ clients.

Also, Ascendix is constantly recognized as a top CRM consulting & custom software development company on Clutch.co. Our IT outsourcing journey began 15 years ago and now we deliver Salesforce services internationally from two locations: in Dallas, TX and Kharkiv, Ukraine.

Being originally a US-based CRM consulting veteran, we apply CRM best practices and seasoned expertise in our Salesforce outsourcing projects and can offer flexible pricing options for any budget.

Our Salesforce technical skills are confirmed by a number of certifications including Certified Salesforce Administrator, Consultant, Platform App Builder, Platform Developer I/II, and Data Architecture and Management Designer.

For 25 years in the CRM space, we have been successfully combining CRM consulting vector with the development & marketing of our own software products. Currently, we have 17 CRM products and apps, most of which are built for Salesforce users and sold via the AppExchange app marketplace.

Our Expertise in Salesforce Products

For 20 years. we became fully proficient in multiple Salesforce products like Sales Cloud, Service Cloud, Marketing Cloud, Community (Experience Cloud), Financial Services Cloud, Health Cloud, App Cloud, Einstein Analytics, Pardot

How We Outsourced Software Development to 5 Countries and What We Learned

Benefits of Salesforce Outsourcing

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As an international CRM consultancy, we can outline undoubtful Salesforce outsourcing advantages over hiring in-house professionals. Among which are:

Cost Compression

Hiring in-house Salesforce experts may imply intangible costs related to investing in recruitment agencies, additional HR management activities and personnel administration, paying benefits to employees, paying for office space, equipment, work stations, and maintaining office premises.

Instead, you purchase admin’s/developer’s time at a fixed cost, that has been agreed from the project onset and paid based on hourly/monthly contract so you will have more control over operating cost.

We, at Ascendix, offer the most favorable pricing options due to blending our Onshore/Offshore team structures and providing top-quality outsourcing services.

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Free Time

By partnering with Salesforce outsourcing agencies you can forget about the time vortex spend on activities like recruiting staff. To your major surprise, on average it takes 36 days to hire a new employee and 6 months for him/her to become fully proficient in their role.

Moreover, if you and your team have no experience with hiring Salesforce professionals, you need to spend time researching it to understand what you are looking for, what skill level you need to hire, what should be their daily activities and duties, whom should they report, etc.

By engaging with a Salesforce outsourcing consultancy you don’t have to think about training your teams to keep up with current Salesforce updates, tendencies, and trends or care about the Salesforce career path development of your employees.

Everything will be already solved by us! We provide intensive and rigorous training to our professionals so you will be able to focus on what is core to your business.

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Access to Expertise

Unlike in-house experts, outsourced admins & developers work closely with other specialists as a part of one consultancy.

That’s why you can get more help from them than from in-house professionals or freelance contractors that work alone. Because skills are consultancy-based, you can gain knowledge of a full team rather than being limited by the experience of just one employee.

Ascendix is not solely a Salesforce consultancy but also a custom software development outsourcing company so you’ll get access to our top talents like Salesforce admins, consultants, developers, project managers (PM), solution architects (SA), business analysts (BA), and quality assurance (QA) experts as a Salesforce outsourcing team extension.

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Better Communication

Unlike standard Salesforce support that has a 48-hour response time window for all support case tickets, a dedicated Salesforce consultant will be just a call/message away. So it will reduce downtime and speed up project completion.

Due to our global presence, you’ll get your guidance & help at the right time without email/Slack/Teams ping-pong and time gaps in communication.

By having office locations in the USA and Europe, we guarantee better cultural and language fit and better aligning with time zone differences. Moreover, our team goes beyond just the order-taking concept and supports our clients on all stages of the Salesforce implementation project.

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Unbiased Opinion and Advice

Salesforce outsourced consultancy will provide an objective viewpoint on optimization of the platform, free from any internal policies. We, at Ascendix, are always ready to provide multi-faceted expert advisory services and evaluation of all the internal workflows, business objectives, and goals to meet them with the best technology solution.

Great Level of Independency

Salesforce outsourcing allows to reduce the burden of work from shoulders of the employees and scale your Salesforce instance easier and faster. You can free your resources so that your team could invest their time in more important business tasks or develop other features independently.

Time needed to complete the task will depend solely on your team’s capacity without affecting other projects because Salesforce outsourcing team can take their share of work and you can develop other branches of your business.

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No Risk of High Degree of Turnover

There is always a possibility that after investing time and money into hiring your in-house specialist and his training, your Salesforce pro may decide to leave your company for another one, with better perks, because Salesforce admins & developers are constantly in high demand.

On the contrary, outsourced Salesforce admins & developers usually work with a range of companies so there is no fear of them heading off elsewhere. For 15 years in IT outsourcing, we got used to juggling many clients’ projects at a time without losing the quality of the provided services. This experience has helped us develop the best project management practices for delivering agile personalized approaches to every client.

 

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Discover Pros and Cons of Salesforce Contractors Over In-house Experts for Implementation Projects

Why Ascendix as Salesforce Outsourcing Consultancy

Ascendix's has numerous competitive advantages as a Salesforce outsourcing partner in the CRM consultancy market like:

Salesforce Consultants Since 2001

We offer a unique combination of Salesforce consulting services seasoned with Salesforce custom development services and due to this, we can provide Salesforce services from an unparalleled advisory perspective. Ascendix is a Salesforce Consulting and AppExchange partner.

25 Years in the CRM Space

We entered the CRM market right on its onset back in 1996 and for more than two decades we have learned how to lead any CRM project to success regardless of its complexity and company size. In addition to our CRM consulting expertise, we develop software of any complexity and help companies with cloud migration.

Ready Solutions for Industries

We specialize in many Real Estate-specific vectors like Commercial Real Estate, Real Estate, Investment Sales, Capital Markets. We also work with Construction, Financial Services, Insurance, Legal Services, Travel and Logistics, Healthcare, SaaS & Technology companies, Property Management, and more.

17 years in CRE Tech

In 2004 Ascendix entered the Commercial Real Estate vertical launching our first CRM software product for CRE brokers. We are experts in commercial real estate and are proud to work with top companies including JLL, Cresa, and many others.

15 Years in IT Outsourcing

Our offices are located across the globe so we can deliver competitive cost structures due to our ability to mix Offshore & Onshore engagement models and achieve round-the-clock development.

Experience with Diverse CRM Applications

We've dealt with no less than 10 CRM platforms for 25 years that enables us to provide diversified viewpoints on how to solve various business challenges. Ascendix is a Salesforce and Dynamics 365 Partner.

Our Own AppExchange Apps

Creation of AscendixRE - CRM for commercial real estate agencies and Ascendix Search - an advanced Salesforce search tool improved our understanding of the Salesforce app development cycle, challenges developers and marketers might face. Also, we see issues Salesforce users might face and know how to solve them.

Salesforce Consultants Since 2001

We offer a unique combination of Salesforce consulting services seasoned with Salesforce custom development services and due to this, we can provide Salesforce services from an unparalleled advisory perspective. Ascendix is a Salesforce Consulting and AppExchange partner.

25 Years in the CRM Space

We entered the CRM market right on its onset back in 1996 and for more than two decades we have learned how to lead any CRM project to success regardless of its complexity and company size. In addition to our CRM consulting expertise, we develop software of any complexity and help companies with cloud migration.

Ready Solutions for Industries

We specialize in many Real Estate-specific vectors like Commercial Real Estate, Real Estate, Investment Sales, Capital Markets. We also work with Construction, Financial Services, Insurance, Legal Services, Travel and Logistics, Healthcare, SaaS & Technology companies, Property Management, and more.

17 years in CRE Tech

In 2004 Ascendix entered the Commercial Real Estate vertical launching our first CRM software product for CRE brokers. We are experts in commercial real estate and are proud to work with top companies including JLL, Cresa, and many others.

15 Years in IT Outsourcing

Our offices are located across the globe so we can deliver competitive cost structures due to our ability to mix Offshore & Onshore engagement models and achieve round-the-clock development.

Experience with Diverse CRM Applications

We've dealt with no less than 10 CRM platforms for 25 years that enables us to provide diversified viewpoints on how to solve various business challenges. Ascendix is a Salesforce and Dynamics 365 Partner.

Our Own AppExchange Apps

Creation of AscendixRE - CRM for commercial real estate agencies and Ascendix Search - an advanced Salesforce search tool improved our understanding of the Salesforce app development cycle, challenges developers and marketers might face. Also, we see issues Salesforce users might face and know how to solve them.

Why Salesforce Outsourcing to Ukraine? Compare Average Salesforce Salary of Admins, Consultants, Developers and Solution Architects in The USA and Worldwide

Salesforce Outsourcing Services by Ascendix

Salesforce Consulting, Health Check, and Legacy System Audit 

Our expert team of Salesforce consultants will assess your software to review gaps in system performance, technical implementation, business usage, and suggest the best options for Salesforce optimization and maximizing of its potential.

Migration to Salesforce

Ascendix and its team will simplify migration to Salesforce Lightning from Salesforce Classic, from one Salesforce Cloud to another, from Apex to Flow/Process Builders or any other CRM software to Salesforce and will choose the best Salesforce edition with out-of-the-box features for your organization.

Salesforce Implementation, Re-implementation, and Project Recovery

Our Salesforce consultants will assist you with Salesforce implementation from scratch or re-implementation it after years of usage. Also, we will build the CRM implementation strategy from data transformation and CRM deployment to the user adoption stage.

Salesforce Configuration, Optimization, and Customization

Our outsourcing CRM specialists will advise you on the best practices of using default Salesforce functionality and its effective configuration, applying code-based Salesforce customizations, or optimization of the platform with one of our ready-to-use products built on top of Salesforce.

We will ensure that all configurations are updated and error-free at all stages of your business growth or develop custom Salesforce-based CRM solutions tailored to your business needs.

Salesforce Data Migration & Transformation

If you decide to outsource Salesforce administration, we will ensure that your data is deduplicated, clean, and error-free and is migrated in a steady way to make this process less of a concern for you.

Lightning Component Development

Lightning Components serve as the backbones of your Salesforce instance and allow extreme agility, scalability, and customization. We will aid you with upgrading/modifying/custom development of reusable Lightning Components to enhance your Lightning experience by avoiding superfluous coding.

AppExchange App Development

Ascendix Technologies' team will consult on Salesforce AppExchange app development and app preparation for security review. If you decide to outsource Salesforce development, we will share our best instruments for the transformation of your app idea from an idea to a functioning app and will take into account Salesforce security policies and approval processes.

Salesforce System, App, and Data Integration

To uncover your entire Salesforce potential, we will recommend, select, and integrate systems and apps to make your platform work at its peak. We will share our best practices on data integration and synchronization across disintegrated systems.

Salesforce Administration & Maintenance & Support

As your outsourced Salesforce administrators, we will scale your Salesforce as your business expands and guarantee that all configurations are modified and updated on time and all features are debugged at all stages of your business expansion. Our Salesforce support team provides help services and addresses your question or issue as soon as it arises on all the stages of Salesforce implementation due to its 24/5 availability.

How To Choose Salesforce Outsourcing Companies?

 

  • Check customer base, competency, and customer satisfaction such as project portfolios, case studies, interviews, and customer reviews on independent platforms.
  • Pay attention to the scope of consulting agency’s technical skills, certifications, technology stack, and experience with various Salesforce services.
  • Understand the work processes such as project quality measurement metrics like Scrum metrics, tools, management style
  • Focus on Salesforce outsourcing vendors that have multiple successfully completed projects in your business vector
  • Look for agencies with great communication skills and customer service
  • Search for Salesforce consulting firms that are ready to provide long-term support and user training
  • Check vendor’s expertise in developing, maintaining, and marketing their own software products and apps.

Salesforce Help Posts

 

Need qualified walkthroughs on how to improve generic Salesforce functionality or be notified of the upcoming Salesforce features or products through the prism of our experts’ opinion?

Read our featured Salesforce Help Blog posts:

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Qualified Salesforce Outsourcing Services Originated from Dallas

Ascendix Technologies is a meeting point of optimal European Salesforce outsourcing cost & and US-level service quality from 25-year CRM market veteran. Contact us to discuss your project ideas now!

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