Ascendix is a leading Salesforce outsourcing agency with 20-year expertise in CRM consulting, administration, deployment, customization and AppExchange app development that has positive references from 200+ clients.
Being originally a US-based CRM consulting veteran, we apply CRM best practices and seasoned expertise in our Salesforce outsourcing projects and can offer flexible pricing options for any budget.
Our Salesforce technical skills are confirmed by a number of certifications including Certified Salesforce Administrator, Consultant, Platform App Builder, Platform Developer I/II, and Data Architecture and Management Designer.
For 20 years. we became fully proficient in multiple Salesforce products like:
Community (Experience Cloud)
Financial Services Cloud
For 25 years in the CRM space, we have been successfully combining CRM consulting vector with development & marketing of our own software products. Currently, we have 17 CRM products and apps, most of which are built for Salesforce users and sold via the AppExchange app marketplace.
How We Outsourced Software Development to 5 Countries and What We Learned
As an international CRM consultancy, we can outline undoubtful Salesforce outsourcing advantages over hiring in-house professionals. Among which are:
◈ Cost Compression ◈
Hiring in-house Salesforce experts may imply intangible costs related to investing into recruitment agencies, additional HR management activities and personnel administration, paying benefits to employee, paying for office space, equipment, work stations, and maintaining office premises.
Instead you purchase admin's/developer's time at a fixed cost, that has been agreed from the project onset and paid based on hourly/monthly contract so you will have more control over operating cost.
By partnering with Salesforce outsourcing agencies you can forget about time vortex spend on activities like recruiting staff. To your major surprise, on average it takes 36 days to hire a new employee and 6 months for him/her to become fully proficient in their role .
Moreover, if you and your team have no experience with hiring Salesforce professionals, you need to spend time on researching it to understand what you are looking for, what skill level you need to hire, what should be their daily activities and duties, whom should they report etc.
By engaging with a Salesforce outsourcing consultancy you don't have to think about training your teams to keep up with current Salesforce updates, tendencies, and trends or care about Salesforce career path development of your employees.
Everything will be already solved by us! We provide intensive and rigorous training to our professionals so you will be able to focus on what is core to your business.
◈ Access to Expertise ◈
Unlike in-house experts, outsourced admins & developers work closely with other specialists as a part of one consultancy.
That's why you can get more help from them than from in-house professionals or freelance contractors that work alone. Because skills are consultancy-based, you can gain knowledge of a full team rather than being limited by the experience of just one employee.
Ascendix is not solely a Salesforce consultancy but also a custom software development outsourcing company so you'll get access to our top talents like Salesforce admins, consultants, developers, project managers (PM), solution architects (SA), business analysts (BA), and quality assurance (QA) experts as a Salesforce outsourcing team extension.
◈ Better Communication ◈
Unlike standard Salesforce support that has a 48-hour response time window for all support case tickets, a dedicated Salesforce consultant will be just a call/message away. So it will reduce downtime and speed up project completion.
Due to our global presence, you'll get your guidance & help at the right time without email/Slack/Teams ping-pong and time gaps in communication.
By having office locations in the USA and Europe, we guarantee better cultural and language fit and better aligning with time zone difference. Moreover, our team goes beyond just order-taking concept and supports our clients on all stages of Salesforce implementation project.
◈ Great Level of Independency ◈
Salesforce outsourcing allows to reduce the burden of work from shoulders of the employees and scale your Salesforce instance easier and faster. You can free your resources so that your team could invest their time in more important business tasks or develop other features independently.
Time needed to complete the task will depend solely on your team's capacity without affecting other projects because Salesforce outsourcing team can take their share of work and you can develop other branches of your business.
◈ No Risk of High Degree of Turnover ◈
There is always a possibility that after investing time and money into hiring your in-house specialist and his training, your Salesforce pro may decide to leave your company for another one, with better perks, because Salesforce admins & developers are constantly in high demand.
On the contrary, outsourced Salesforce admins & developers usually work with a range of companies so there is no fear of them heading off elsewhere. For 15 years in IT outsourcing, we got used to juggling many clients' projects at a time without losing quality of the provided services. This experience has helped us develop best project management practices for delivering agile personalized approaches to every client.
◈ Unbiased Opinion and Advice ◈
Salesforce outsourced consultancy will provide an objective viewpoint on optimization of the platform, free from any internal policies. We, at Ascendix are always ready to provide multi-faceted expert advisory services and evaluation of all the internal workflows, business objectives, and goals to meet them with the best technology solution.
Discover Pros and Cons of Salesforce Contractors Over In-house Experts for Implementation Projects 👇
Why Ascendix as Salesforce Outsourcing Consultancy
Ascendix's has a numerous competitive advantages as a Salesforce outsourcing partner in the CRM consultancy market like:
◈ Vast Salesforce Consulting & Development Expertise Since 2001
We offer a unique combination of Salesforce consulting services seasoned with Salesforce custom development services and due to this we can provide Salesforce services from an unparalleled advisory perspective.
◈ 25 Years in the CRM Space
We entered CRM market right on its onset and for more than two decades we have learned how to lead any CRM project to success regardless of its complexity and company size.
◈ Salesforce Consulting, Health Check, and Legacy System Audit
Our expert team of Salesforce consultants will assess your software to review gaps in system performance, technical implementation, business usage, and suggest the best options for Salesforce optimization and maximizing of its potential.
◈ Salesforce Implementation, Re-implementation, and Project Recovery
Our Salesforce consultants will assist you with Salesforce implementation from scratch or re-implementation it after years of usage. Also, we will build the CRM implementation strategy from data transformation and CRM deployment to the user adoption stage.
◈ Migration to Salesforce
Ascendix and its team will simplify migration to Salesforce Lightning from Salesforce Classic, from one Salesforce Cloud to another, from Apex to Flow/Process Builders or any other CRM software to Salesforce and will choose the best Salesforce edition with out-of-the-box features for your organization.
◈ Salesforce Configuration, Optimization, and Customization
Our outsourcing CRM specialists will advise you on the best practices of using default Salesforce functionality and its effective configuration, applying code-based Salesforce customizations , or optimization of the platform with one of our ready-to-use products built on top of Salesforce.
Lightning Components serve as the backbones of your Salesforce instance and allow extreme agility, scalability, and customization. We will aid you with upgrading/modifying/custom development of reusable Lightning Components to enhance your Lightning experience by avoiding superfluous coding.
◈ Salesforce Data Migration & Transformation
If you decide to outsource Salesforce administration, we will ensure that your data is deduplicated, clean, and error-free and is migrated in a steady way to make this process less of concern for you.
◈ AppExchange App Development
Ascendix Technologies' team will consult on Salesforce AppExchange app development and app preparation for security review. If you decide to outsource Salesforce development, we will share our best instruments for transformation of your app idea from an idea to a functioning app and will take into account Salesforce security policies and approval processes.
◈ Salesforce System, App, and Data Integration
To uncover your entire Salesforce potential, we will recommend, select, and integrate systems and apps to make your platform work at its peak. We will share our best practices on data integration and synchronization across disintegrated systems.
◈ Salesforce Administration & Maintenance
As your outsourced Salesforce administrators, we will scale your Salesforce as your business expands and guarantee that all configurations are modified and updated on time and all features are debugged at all stages of your business expansion.
◈ Salesforce Support & Concierge Service
Our Salesforce support team provides help services and addresses your question or issue as soon as it arises on all the stages of Salesforce implementation due to its 24/5 availability.
➤Have more questions to our team or want to get your price quote?
Check customer base, competency, and customer satisfaction such as project portfolios, case studies, interviews, and customer reviews on independent platforms.
Pay attention to the scope of consulting agency's technical skills, certifications, technology stack, and experience with various Salesforce services.
Understand the work processes such as project quality measurement metrics like Scrum metrics, tools, management style
Focus on Salesforce outsourcing vendors that have multiple successfully completed projects in your business vector
Look for agencies with great communication skills and customer service
Search for Salesforce consulting firms that are ready to provide long-term support and user training
Check vendor's expertise in developing, maintaining, and marketing of their own software products and apps.
What Our Clients Are Saying About Us
"Ascendix team just walked us through the integration process, and we felt comfortable that they would not disappear when we needed the help.
They really worked with us to get everything over as consistently as we possibly could.
I remember I thought that we would probably have 50% success, but we got it to 85-90%, so everything is converted over.
We felt they were very hands-on and if we needed something, we could just pick up the phone and call them. And that's set Ascendix apart from the other companies that we looked at."
Need qualified walkthroughs on how to improve generic Salesforce functionality or be notified of the upcoming Salesforce features or products through the prism of our experts' opinion?
Read our featured Salesforce Help Blog posts👇:
Salesforce Consulting Companies Overview: Which Top 10 Firms Deliver the Best Consulting Services?
If you are about to use Salesforce solutions, you have probably looked through tons of reviews to find the most reliable consultancies. To make your search easier, we created a top ten firms ranking based on data found on leading IT services review platforms, — Clutch.co and g2.com, companies’ websites, AppExchange profiles and a top agencies shortlist on themanifest.com. Also we added our expert tips on how to select the best Salesforce consulting company for your project.
How to Select a Salesforce Implementation Partner: In-Depth Guide from Certified Experts
If neither you nor your team are Salesforce gurus and you have no time or resources to become one, then this guide will definitely be useful for you. It will tell you about the advantages of engaging with Salesforce partners in any implementation project in comparison to self-implementation while uncovering the nature of partnership. Additionally, we will go over ideas on how to choose the best Salesforce implementation partner. Just keep reading to get more details.
Salesforce Evergreen: All Salesforce Developers Need to Know about the Function
Have you already heard about Salesforce Evergreen and Evergreen functions? In this post, we explain what they are, their pros and cons, and when it is a good idea to use them to build serverless Functions and Services. And Eduard Panin, a Senior Salesforce Solution Engineer at Ascendix, shared his first-hand experience with Salesforce Evergreen and why it is a good choice for Salesforce app development.
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