Managed Salesforce Support Services and Administration

Ongoing Salesforce support services and maintenance help for your Salesforce Org

To thrive in the highly completive business world with hundreds of new perspective start-ups emerging every day, it’s necessary to have both winning business and IT strategy in place. However, it’s nearly impossible for salespeople to wear two hats, being both brilliant sales professionals and skillful Salesforce administrators.

Moreover, such a practice proves to be counterproductive and may result in extreme burnout and turnover rates. But not if you outsource part of the burden to a trustworthy 3rd-party partner.

Ascendix provides holistic Salesforce administration and CRM development support to ensure reliable performance and continuous evolvement of your business. In addition, we offer Salesforce support and maintenance services, including unintermittent system monitoring and security check, user training, system upgrades, etc.

With Ascendix, you don’t need to constantly check on new system releases and, even more so, set up Salesforce infrastructure yourself – our team will take care of all your Salesforce-related tasks\so you can focus on revenue-generating activities.

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Why 300+ Companies Choose Ascendix

Ascendix Technologies is a Dallas-based certified Salesforce CRM support services provider that has:

Ascendix helped us move things from Excel spreadsheets to Salesforce. We felt comfortable that Ascendix would not disappear when we needed help. They really worked with us to get everything over as consistently as we possibly could. I remember I was thinking that we would probably have 50% success with our data imports, but we got it to 85-90%, so everything is converted over. We just felt like they were very hands-on and if we needed something, we could just pick up the phone and call them.

Robert Sattler,the Principal at Cresa New York

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20+ Years’ Experience in CRM Consulting and Custom Software Development
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15 Years' Expertise in AppExchange App Development and 17 Our Own Apps
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20,000+ Daily Users of Our AscendixRE (CRM for Real Estate Brokers) and Ascendix Search (Advanced Search App)
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70+ Salesforce Certified Developers, App Builders, and Admins
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Onshore and Offshore Engagement Models for Cost Reduction and Access to the International Pool of Quality Talents
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Leading expertise in CRM consulting & custom software development justified by the top 15 ranking on Clutch. co

Our Salesforce Support Services Offerings

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Salesforce Health Check and Audit

Our team of Salesforce consultants will assess your software to spot gaps in your CRM performance, data protection, system security, and system usability and suggest the best options for CRM optimization or re-implementation.

Strategic Planning and Consulting

We’ll create a roadmap for your CRM adoption/refinement journey, from the early implementation steps to hitting your long-term ROI targets, during executive goal-setting workshops, business process reviews, and more. Our specialists will review your business KPIs and spot the slightest market trends to create an actionable strategy with carefully prioritized action steps.

Campaign Management Consulting by Ascendix
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CRM Implementation Monitoring

Our Salesforce support services include careful monitoring of Salesforce implementations. After spotting areas for improvement or vulnerabilities, we provide ongoing support and guidance and an effective action plan to eliminate all the issues in the early stage.

Continuous CRM Administration Support

With our Salesforce maintenance services, you’ll have highly performing CRM with bug-free system functionality. In addition, we assist in mapping your customization demands as well as security management. To make the CRM adoption process a stress-free experience, we’ll provide training sessions and demos for your team.

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Salesforce Help and Training

Whether you need a Salesforce rollout or want to verify that your Salesforce org is optimally set up to get maximum ROI, we can help. With our services, you can be sure that your Salesforce instance is fully optimized, and you get a red-button hotline for any issues.

Salesforce Configuration and Customization

We constantly keep abreast of the latest Salesforce developments and improvements to guarantee your Salesforce CRM optimization runs smoothly and efficiently. Our team will manage your integration of new processes into existing ones to simplify your company’s operations and reduce technical debt.

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Bug Fixing and Troubleshooting

We always strive to make good things better and upgrade solutions by correcting any coding errors and improving its architecture and feature set to ensure optimal performance. Our experts will not only perform an in-depth code review but also provide you with the documented findings and the best course of action.

System Integration Support

Our experts will help your business connect multiple disintegrated systems, Salesforce products, and disparate data depositories within Salesforce CRM. We also can build custom integration solutions and connectors for smoother platform connectivity.

Why Trademark Chose AscendixRE Among Other CRM Vendors

CRM System Evolvement

We provide the best-in-class Salesforce CRM upgrade and evolution services. As a result, your Salesforce system will be scaled according to your business needs and market demands. And our professionals will ensure that you and your end clients have a positive user experience.

Data Administration

With Ascendix, you no longer have to worry about the subpar quality of your data. Our support team will assist you with all your Salesforce data-related issues, such as harmonizing data integrations, setting up validation rules, creating backup policies, etc. We also ensure your data confidentiality and proper data management.

Why Trademark Chose AscendixRE Among Other CRM Vendors
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Salesforce Development Support

With our Salesforce assistance services, you can get development support in all the stages of the development lifecycle of your custom Salesforce-based software. We’ll also ensure that your IT strategy aligns with your business strategy to help you achieve all your corporate goals.

Salesforce Application Support

We can provide long-term application maintenance and support services such as debugging, application functionality expansion, and other administrative support around your internal Salesforce apps and AppExchange solutions to extend your application’s longevity and increase profitability.

Salesforce Products We Support

We help with a wide range of Salesforce product lines, such as Sales Cloud, Service Cloud, Marketing Cloud, Community (aka Experience Cloud), App Cloud, Revenue (aka Billing & CPQ )Cloud, Einstein Analytics (aka Tableau CRM), and Pardot (aka Marketing Cloud Account Engagement) .

Our Approach to Delivering Salesforce Support Services

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In-depth Analysis and Consulting

We start with a thorough analysis of your current infrastructure and business needs of various departments. Then, we accumulate and document this knowledge to build the best implementation, configuration, and customization strategy for your project.

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Salesforce Service Delivery 

We complete the expected work scope on time with comprehensive analysis and regular reporting. Ascendix is a reputed Salesforce support and maintenance services provider that values our clients’ business confidentiality and promotes it with high-quality standards of delivered services.

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Sustained Improvements

We’ll make your technology solution evolve along with the growing needs of your business. Since we go hand in hand with emerging technologies and constantly polishing our work processes, we’ll suggest the most innovative ways to make your software even more efficient and user-friendly.

Industries We Focus On

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Commercial Real Estate
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Legal Services
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Capital Markets
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Investment Sales
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Mortgage & Lending
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Food & Beverage

Salesforce Support Services FAQ

What Are Salesforce Support Services?

Salesforce support services include assistance with CRM and application health and security checks, administration, maintenance, bug-fixing, and user training. Salesforce support services can provide a Salesforce customer support team and certified Salesforce consulting partners.

How Do I Get Salesforce Help?

You can seek Salesforce help from the Salesforce support team or get managed support services from 1,000+ offshore, onshore, and nearshore Salesforce consulting partners.

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