Outsourced Salesforce Administration Services

Save time and money on hiring and training in-house experts with outsourced Salesforce administration services from accredited experts. Get access to the latest trends and best practices in the industry, improve the performance of your Salesforce platform, and have more time to focus on your core competencies with our admin services.

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Outsource Salesforce administration services to Ascendix, and we’ll handle routine tasks such as data and user management, and system updates, so you can achieve higher business results, maintain sustainable CRM performance, and reduce administrative burden within your company.

To maximize your Salesforce investment, we offer outsourced Salesforce administrator services which include regular system health checks, data purification, technical and release support services, and much more.

Moreover, engaging with a certified consultancy like Ascendix may save money on Salesforce org support compared to employing an in-house specialist, free up your employees’ time for other useful tasks, and benefit from in-depth external expertise.

In addition, with properly implemented and adopted Salesforce CRM, sales teams can increase ROI by 38%, improve customer retention, and offer an overall better customer experience.

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Get a Virtual Salesforce Administration Package

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Why You May Need Outsourced Salesforce Administration

Why Salesforce Administration Outsourcing Ascendix

System Improvement 

 

  • You want to revamp your Salesforce usage strategy, but you and your team are not tech-savvy enough.
  • You need a second set of eyes to assess your system’s health and sustainability.
  • You want to ensure system compliance with your organization’s data and governance policies.
  • Your team is overwhelmed with excessive functionality and flows, which results in low adoption rates.
  • You’d like to spot areas for system improvement and scaling.
  • You have too complex needs and can’t cover them fully internally.
  • You want to unlock new Salesforce potential and maximize its investment.
  • Your Salesforce instance has too much custom coding; over the years, you’ve accumulated technical debt.
  • You need strategic advice rooted in an up-to-date understanding of ongoing trends within the Salesforce ecosystem.
Why Salesforce Administration Outsourcing Ascendix
Why Trademark Chose AscendixRE Among Other CRM Vendors

Platform Support

 

  • You have just set up your Salesforce and don’t know how to manage it effectively.
  • You don’t have enough technical resources to support the Salesforce instance. And you want to focus more on business strategizing rather than technical tasks.
  • You can’t afford to hire a full-time in-house Salesforce admin, or you’re sure you need system maintenance only occasionally.
  • You need to maintain system health and system security compliance.
  • Your Salesforce administrator has just left your project, and you are looking for a new one.
  • You require system upgrades and maintenance after each Salesforce release.

Advantages of Virtual Salesforce Administration

Cost Compression Benefit by Ascendix

Lower Cost

 

  • You pay only for the support you need, so you don’t have to invest in recruiting, onboarding, managing, and continuous education of a full-time Salesforce administrator.
  • Offshore Salesforce admins in Europe have much lower rates than those in the US, delivering the same level of work quality.
  • Your Salesforce maintenance becomes more manageable, predictable, and sustainable regarding administration costs.
  • Better flexibility in adjusting the scope without a long-term obligation.
  • Access to multiple areas of expertise without investing in extensive training, diverse skills and experience in several industries
Cost Compression Benefit by Ascendix
Extensive Expertise of Ascendix

Extensive Expertise

 

  • You’ll get well-versed Salesforce admin support. They will look at your Salesforce org from a bird’s eye view of their experience and recommend new practices.
  • An outsourced Salesforce admin has access to the vast knowledge of other specialists in the consultancy; an in-house admin usually has a limited specialization.
  • Salesforce admins usually have handled a dozen projects and, based on their experience, can advise on the best trusted and tried approaches. Moreover, they need to constantly keep up with the market demands and changes so you can be sure they apply the most innovative methods.
Comprehensive Services of Ascendix

Comprehensive Services

 

  • Unlike Premier Support, dedicated admins not only answer your questions about certain functionality but also provide user training and help with release support.
  • You won’t over-customize and overcomplicate your Salesforce org by falling victim to false advertising and overhyping when making technological decisions.
Comprehensive Services of Ascendix

Delegate Salesforce Administration to Professionals

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What's Included in Our Salesforce Administrative Services

As an established Salesforce consultancy with over 20 years of experience, we offer a wide range of Salesforce administration services to satisfy your every tiny request.

Account and Database Management

We'll help you quickly navigate and manipulate your data, back up your database, refresh your Sandbox regularly, and create new fields and custom objects.

Workflow Automation

Save time, reduce errors, and improve standardization across your operations through automating repetitive tasks and complex business processes.

Data Cleansing

We'll implement tools for data de-duplication and help you identify sources of data pollution.

Page Layouts Modification

If you need to alter the look and feel of your pages and buttons, our admins will adjust them for you.

Security Issues Fixes

If you've faced problems with Single sign-on (SSO), two-factor authentication, and certification, we'll resolve them and protect your system from undesired system log-ins.

Reports & Dashboards Fine-Tuning

Your reports don't display all the essential information? Our support team will help with modification or recreating new Salesforce reports and dashboards.

Access & User Management

We'll adjust permission sets and sharing rules, improve the usage of public groups and field-level security, and build proper user roles and data ownership hierarchy.

Technical Support

Our remote Salesforce admins will update and enhance Apex, Visualforce pages, and Lightning components and help with object-level configurations.

User Adoption Improvement

We'll run Salesforce usage reports and check login history to understand what your users find difficult to use.

System Integration

We'll help with AppExchange apps installations, Gmail & Outlook, calendar, custom portal integrations and much more.

Account and Database Management

We'll help you quickly navigate and manipulate your data, back up your database, refresh your Sandbox regularly, and create new fields and custom objects.

Workflow Automation

Save time, reduce errors, and improve standardization across your operations through automating repetitive tasks and complex business processes.

Data Cleansing

We'll implement tools for data de-duplication and help you identify sources of data pollution.

Page Layouts Modification

If you need to alter the look and feel of your pages and buttons, our admins will adjust them for you.

Security Issues Fixes

If you've faced problems with Single sign-on (SSO), two-factor authentication, and certification, we'll resolve them and protect your system from undesired system log-ins.

Reports & Dashboards Fine-Tuning

Your reports don't display all the essential information? Our support team will help with modification or recreating new Salesforce reports and dashboards.

Access & User Management

We'll adjust permission sets and sharing rules, improve the usage of public groups and field-level security, and build proper user roles and data ownership hierarchy.

Technical Support

Our remote Salesforce admins will update and enhance Apex, Visualforce pages, and Lightning components and help with object-level configurations.

User Adoption Improvement

We'll run Salesforce usage reports and check login history to understand what your users find difficult to use.

System Integration

We'll help with AppExchange apps installations, Gmail & Outlook, calendar, custom portal integrations and much more.

Salesforce Clouds We Specialize in

Our experts can assist with the administration of Sales Cloud, Service Cloud, Marketing Cloud, Community (aka Experience Cloud), App Cloud, Revenue (aka Billing & CPQ ) Cloud, Einstein Analytics (aka Tableau CRM), and Pardot (aka Marketing Cloud Account Engagement).

Why Outsource Salesforce Admin Services to Ascendix

US-based project management combined with 70+ highly skilled European-based Salesforce consultants and developers eliminates the risks of remote Salesforce administration models.

Direct connectivity with resources located domestically guarantees clear communication and maximizes the overlap of working hours for meetings. In addition, because a part of our Salesforce team is based in Europe, there is continuous progress on deliverables and more favorable cost structures.

We've led over 300 projects to technology success, which helped us to develop a deep understanding of all the Do’s and Don’ts of Salesforce administration and maintenance for companies of any size, project complexity, and industry.

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Onshore/Offshore/Blended staffing options.
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Dedicated and On-Demand engagement models.
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20+ in Salesforce consulting.
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Cost savings and expenses control.
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Access to larger talent pools.
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Insulate from stateside turnover.
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No need to set up your offshore office.

I highly recommend working with Ascendix. They have an excellent understanding of building and leveraging Salesforce to improve all aspects of the organization. They continue to help us make a great impact in Marketing, Sales, and Operations. In my experience, they are responsive, organized, and very helpful in providing value add solutions for our organization. The Ascendix team doesn’t only build solutions for Innovative Capital but also provides Salesforce support continuously and finds answers within 24 hours.

Revel Stark, a Business Development Officer at Innovative Capital Commercial

Our Clients

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Outsource Salesforce Administration Services to Ascendix

Salesforce Administration FAQ

What is a Salesforce administrator?

A Salesforce administrator is a person who helps businesses with implementing and enhancing business processes within CRM, setting up automation, fixing security problems, and customizing reports and dashboards. They also consult on the best systems to integrate and improve user experience. Salesforce admins can also support and train users to ensure complete user adoption.

What is Salesforce CRM administration?

Salesforce CRM administration is a process of customizing the platform to empower users to get the most out of Salesforce technology. It also includes system audit, troubleshooting, fixes, functionality enhancement, release readiness checkup, and post-release maintenance.

What are virtual Salesforce administration services?

Virtual Salesforce administration services offer remote support and management of a client’s Salesforce CRM platform. These services include configuration, customization, user management, and report generation, all conducted by certified professionals from a remote location, optimizing costs and efficiency.

What is Salesforce Admin-as-a-Service?

Salesforce Admin-as-a-Service (AaaS) offers on-demand expertise to manage and optimize a company’s Salesforce platform. This subscription-based model eliminates the need for in-house staff, covering tasks from user management to complex customizations.

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Contact Info

Ascendix Corporate Office
12222 Merit Drive Suite 1550
Dallas, Texas 75251

Ascendix User? Need help? Send your support requests to support@ascendix.com