The future of technology is undoubtedly AI. But have we reached its limits yet? Probably not. And Salesforce keeps proving that AI can push business operations even further.
Their new platform, Agentforce, is built to automate daily workflows – and the results speak for themselves. By implementing Agentforce across its own operations, Salesforce reduced its annual case volume by over 25 percent.
To make the most out of Salesforce’s AI capabilities, you’ll want an experienced Agentforce implementation partner. Some of the top Agetforce implementation partners are:
In this article, we will look into the key strategies to make the most of your Agentforce investment, weigh the strengths and weaknesses, and give an overview of the top 10 Agentforce implementation partners.
Companies implement Agentforce to eliminate operational bottlenecks, accelerate response times, and free their teams from repetitive work so they can focus on strategic priorities. The platform helps fill in the awareness between what the customers expect and what the operating capacity is, so the business-customer interactions feel personal and efficient.
Agentforce is Salesforce’s platform for autonomous AI agents that embed directly into your business processes.
Unlike standalone generative AI tools like ChatGPT or Gemini, Agentforce agents plug directly into your business systems. They can initiate and orchestrate workflows, update records, and carry out complex, multi-step tasks across applications to drive real-world business outcomes.
Salesforce Agentforce Platform Ecosystem | Ascendix
You begin by configuring each agent with its specific tasks, data access, and guardrails. Once a defined trigger occurs (like a record change or a user request), the agent analyzes the context, decides on the best course of action, and carries out the work automatically.
Because Agentforce agents are independent, they can spawn new tasks, predict the next action, and adjust the UI depending on the user’s feedback. Agentforce platform uses high-end conversational AI to analyze data, think and reason, just like experienced human team members would do.
Agents can answer and manage customer support requests, conduct transactions, perform lead qualification, and an infinite number of other business procedures, making the manual repetitive operation easy, streamlined, and as fast as the blink of an eye.
Moreover, agents are available 24/7, work independently, and integrate with the Salesforce platform, meaning they have access to the full business context, including customer data, workflows, and business rules to produce personalized, correct results. They act under parameters that you set, and this ensures they comply with your brand quality levels and any legal regulations.
If you want to start implementing Agentforce, you can choose from a couple of options: get a professional Agentforce implementation partner or complete the setup in-house. Each approach has pros and cons – partnering brings outside expertise and faster time to value, while doing it yourself gives you full control and may lower upfront costs. Choose the route that best fits your team’s skills, budget, and timeline.
Please note: Although Salesforce does provide implementation & professional development services on its own, they are quite costly. The Agentforce support team can help you purchase the right Agentforce agents for your operations, but after getting the platform itself, you must deal with it on your own (or with an Agentforce implementation partner – we’ll talk about it in a second).
Salesforce does provide pre-built agents for Service Cloud (customer support cases), Merchant Agent (for optimizing storefronts), Agentforce Campaign Optimizer (for marketing activities) as well as two more agents for Sales Cloud, Sales Development Representative and Sales Coach agent. However, all of the pre-built agents also must be configured additionally for the most efficient use in your business.
Agentforce implementation is a complex process, as it touches all the company’s business data, infrastructure and even customer-facing workflows.
Having worked with Salesforce for over two decades, we at Ascendix have seen companies waste hundreds of thousands of dollars trying to set up Salesforce on their own, failing, and eventually coming to an expert implementation partner to accomplish the configuration for them.
Therefore, in 85% of all cases, you would need an Agentforce implementation partner, as it will save you time, budget, effort, and resources.
Still, let’s explore your options to make a truly informed decision.
| Resources needed | Budget for implementation; time for initial & progress meetings and vendor management | Budget for implementation, development, and training; time for training and development; resources for test environments; hiring 3-5 new employees (if no Salesforce experts are on the team) |
| Timeline for Agentforce implementation | Significantly faster deployment (4-12 weeks typical): the Agentforce implementation partner already knows the ropes well enough | Longer deployment (3-6+ months typical): includes training and testing |
| Cost | Higher initial investment; professional service fees, but will save you more time, team effort, and will bring minimal disruption to everyday operations | Lower upfront costs; no consultant fees. May be more expensive in invisible costs like time for training, team members availability, etc. |
| Expertise in advanced & custom system enhancement | Deep expertise in both Agentforce and Salesforce; certified Agentforce implementation partner can accomplish all (or at least most of) tasks you want to handle with AI | Limited to the existing team’s knowledge; due to this, issues may appear in some very narrow or specific implementation aspects. |
| Control over implementation process | Limited direct control: changes may be made only via communication with partners. | Complete control over priorities, process, and implemented changes |
| Influence on internal workflows and resources | Minimal negative impact on daily operations | Strains internal team capacity, may cause confusion and misunderstanding, as well as long onboarding and implementation process |
| Alignment with business goals & needs | Requires thorough briefing at the initial stages; brings proven goal achievement strategies to the company | Natural on-the-spot alignment with objectives; deep understanding of processes |
| Innovation capabilities | Brings cross-industry insights and solutions; the network of Agentforce implementation partners always finds out about new features one of the first | Limited by the team’s knowledge and development; wide network of experts is rarely available |
| Scalability | Can scale resources up or down as needed | Is directly defined by the team’s structure, size, and capabilities |
| Ascendix’s opinion | Optimal choice for businesses that need to implement Agentforce quickly, in short time, and with maximum efficiency and fastest ROI | Suits businesses that already have a dedicated Salesforce team and/or do not have urgent (or any) deadlines for Agentforce implementation |
The Agentforce package by Ascendix will help you automate processes or customize AI agents in Salesforce in just 2-3 weeks, depending on your needs
To make the right choice of an Agentforce implementation partner and make the collaboration really fruitful, here are criteria you should consider:
Founded: 1996
Number of certified Salesforce experts: 49
Rating on AppExchange: 4.8
Headquarters: Dallas, TX
Ascendix is a top Agentforce implementation partner who combines over 26 years of CRM expertise with cutting-edge AI development capabilities and over 20 years of experience in Salesforce consulting. As a Salesforce Summit Partner and member of the Agentforce Partner Network, Ascendix offers comprehensive Agentforce implementation services for businesses of all types and sizes. Moreover, as an Agentforce Dallas consulting firm with 5 international offices, Ascendix takes pride in its capability to provide comprehensive Agentforce implementation services for companies worldwide.
Key Strengths:
Ascendix’s approach combines deep expertise in Salesforce, extensive experience of the team, and vast customization possibilities, which all make the company the perfect Agentforce implementation partner for businesses seeking speed combined with high quality.
Ascendix will tailor Salesforce Agentforce platform to meet your unique needs. Whether you want to automate processes or customize agent behaviors, we’ve got you covered.
Founded: 1952
Number of certified Salesforce experts: 29
Rating on AppExchange: 4.8
Headquarters: Tokyo, Japan
NTT DATA is an IT services provider and one of Salesforce Agentforce consultants that specializes in large-scale enterprise transformations. As an Agentforce implementation partner and a member of Agentforce partner network, NTT DATA offers deployment, integration, and optimization services for Salesforce users.
Key Strengths:
Some of the greatest benefits of NTT DATA are its enterprise-scale capabilities, flexible packages options, and the possibility of complex system integration. This Agentforce implementation partner is well-suited for large organizations aiming to implement Agent force across multiple business units and geographies.
Founded: 2016
Number of certified Salesforce experts: 77
Rating on AppExchange: 4.8
Headquarters: New York, NY
Decision Foundry is a CREST Consulting Partner and specialized Agentforce implementation expert, operating across 12 countries. As one of only four global partners chosen by Salesforce to champion Data Cloud adoption, they bring unique advisory-led expertise to Agentforce implementations.
Key Strengths:
Decision Foundry is a choice for mid-market to enterprise organizations seeking a data-centric approach to Agentforce implementation, with their structured Accelerator Program providing personalized solutions.
Founded: 2016
Number of certified Salesforce experts: 4
Rating on AppExchange: Not available
Headquarters: New York, NY
WorxWide is a consulting firm specializing in digital transformation through Salesforce solutions. As an Agentforce implementation partner, they focus on deploying AI agents to automate workflows and deliver actionable insights for business growth.
Key Strengths:
WorxWide’s combination of outcome-focused methodology and personalized service makes them a suitable Agentforce implementation partner for organizations seeking consultancy that prioritizes business results and fast ROI.
We have been in Salesforce and AI development services for 20+ years. Our team knows how to deliver advanced solutions to your business.
Founded: 2008
Number of certified Salesforce experts: 133
Rating on AppExchange: 4.8
Headquarters: Singapore
Ranosys is a global digital consulting agency and a multi-award-winning Salesforce Summit Partner. They offer end-to-end Salesforce services, including Agentforce implementation across various Clouds and industries.
Key Strengths:
Ranosys is a great option for companies that use several Salesforce Clouds and want to streamline the manual processes while simultaneously uniting the data and optimizing the time and effort needed for daily operation.
Founded: 2015
Number of certified Salesforce experts: 71
Rating on AppExchange: 4.9
Headquarters: Austin, TX
Peeklogic is an Agentforce implementation partner with a specific focus on custom Salesforce-based solutions and AI agent deployments. As one of certified Agentforce consultants, Peeklogic has a lot of experience in complex Salesforce customizations.
Key Strengths:
Since Peeklogic is a certified Agentforce implementation partner experienced in both Salesforce services and product creation, the company is a good choice for businesses that need a combination of technical expertise, certifications, and a product-oriented mindset, perfect for complex custom Agentforce solutions.
Founded: 2012
Number of certified Salesforce experts: 144
Rating on AppExchange: 4.9
Headquarters: Irvine, CA
DemandBlue is a Salesforce Summit Consulting Partner and a certified Agentforce implementation partner. They specialize in on-demand services for Salesforce and AI agent deployments, with a focus on continuous value delivery.
Key Strengths:
DemandBlue’s approach offers benefits such as flexible engagement and technical expertise, making it ideal for organizations seeking agile, scalable Agentforce implementations without the limitations of traditional Salesforce consulting.
“ Never underestimate the value of rigorous testing. Run challenging scenarios, stress-test your workflows, and maintain proper documentation.
Treat testing as an ongoing process, not a tick-off step ”
Founded: 2015
Number of certified Salesforce experts: 27
Rating on AppExchange: 4.8
Headquarters: Liverpool, UK
Silver Softworks is a UK-based Salesforce Platinum Partner that focuses on SMB and mid-market clients. These Agentforce consultants provide comprehensive Salesforce implementation and managed services, including Agentforce implementation.
Key Strengths:
With the unique Silver Softworks’ SMB specialization and a perfect delivery track record, the company is most suitable for small to medium-sized businesses that want to use Agentforce without the complexity and cost of big enterprise-focused consultancies.
Founded: 2009
Number of certified Salesforce experts: Not Available
Rating on AppExchange: 4.7
Headquarters: San Jose, CA
Certinia (formerly FinancialForce) is a top Independent Software Vendor native to Salesforce, and an early member of the Agentforce Partner Network. They focus on extending Agentforce to manage customer success and automation.
Key Strengths:
Certinia is a great option for companies that plan to utilize Agentforce to optimize customer success processes with purpose-built AI solutions.
Our proptech experts will help you develop an AI-powered solution that automates data entry, document abstraction, property valuation and more right within Salesforce.
Founded: 2003
Number of certified Salesforce experts: 118
Rating on AppExchange: 4.7
Headquarters: Minneapolis, MN
Horizontal Digital is a leading digital experience consultancy and official Salesforce Agentforce Implementation Partner, selected among 170 organizations as their Salesforce partner. As a Summit Partner, they specialize in AI-driven customer experience solutions and enterprise-grade implementations.
Key Strengths:
Horizontal Digital is a good choice for enterprises seeking a proven Agentforce implementation partner with global reach, wide cross-industry expertise, and a track record of delivering secure AI solutions.
“ Effective Agentforce adoption is a journey, not just a launch. Continuous training, structured feedback loops, and visible metrics are as essential as the initial implementation.
Real-world usage always unlocks unexpected opportunities to evolve. ”
Apart from the implementation costs, Salesforce Agentforce itself uses a consumption-based pricing model.
Moreover, to be able to use Agentforce in your organization, you (obviously) must have a Salesforce license and (not so obvious) Salesforce Data Cloud, which will be used to pull the data and optimize your Agentforce AI agent.
As for the pricing of Agentforce itself, you can choose to pay either with Flex credits (per action) or per conversation. A more detailed breakdown is below:
Agentforce Pricing | Source: Salesforce
Each Agentforce action costs $0.10 (20 Flex Credits).
Flex Credits are sold in packages (e.g., 100,000 credits for $500).
Free entry-level access is included with some Salesforce editions, offering 100,000 Flex Credits for trial use.
Ascendix is a leader in implementing cutting-edge Agentforce and Salesforce solutions.
Our professional services include:
For a fast Agentforce implementation, get the Agentforce Quickstart Package by Ascendix – this targeted approach deploys fundamental Agentforce features to help you launch an AI-powered agent-assistant without any delays.
Partner with Ascendix to create customized Agentforce implementations that enhance your business automation.
Salesforce Agentforce empowers businesses to build AI-powered agents that automate tasks, answer customer questions and free up staff to focus on what really matters.
That’s where Agentforce comes in: it taps into your Salesforce data, combines that with predefined actions and a healthy dose of intelligent reasoning to deliver accurate, real-time assistance exactly when customers need it.
When choosing an Agentforce implementation partner, consider certified Salesforce partners with proven AI expertise, industry-specific experience, presence on AppExchange, and a strong portfolio of successful Agentforce deployments. Evaluate their technical capabilities, team certifications, client references, and comprehensive service offerings that include strategy, implementation, integration, and ongoing support.
Some of the leading Agentforce implementation partners are:
Yana is a professional in Salesforce consultancy services. She shares valuable insights about Salesforce products and services, helping businesses choose the best solution for their operations.
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