CRM Comparison: AscendixRE vs PropertyBase

So, you’re in a 100% relationship-related business — commercial real estate. One of the critical factors to succeed in this business is to nurture and manage relationships with clients properly. And to do that, you need an industry-tailored CRM platform.

Our team researched a lot regarding the top 17 best CRMs for real estate and contributed a lot in analyzing leading commercial real estate CRMs. In this article, we’d like to compare two Salesforce-based CRM platforms: AscendixRE CRM and PropertyBase.

We compared functionality, features, pricing bundles, target audiences, and integrations. The results are presented below.

AscendixRE vs PropertyBase at a Glance

AscendixRE CRM is fully built on the Salesforce platform, leveraging its robust infrastructure, ecosystem, high level of customization, and advanced capabilities.

A solid Salesforce base allows AscendixRE CRM to be seamlessly integrated with other Salesforce products and grants access to the AppExchange marketplace for additional features and integrations.

AscendixRE CRM is developed and supported by the Ascendix team that managed to tailor and customize Salesforce to the unique needs of CRE professionals.

• Property Listing Management

AscendixRE CRM allows users to manage and track property listings efficiently. It provides tools to monitor important details such as property location, pricing, status (active or pending), and any changes to the listing, such as price reductions or offers.

• Lease Management

The CRM enables users to create and manage lease agreements, tracking details such as lease start and end dates, rent amounts, and other relevant information.

• Deal Management

Users can track the progress of each deal within AscendixRE CRM. The system facilitates task and activity management, collaboration with team members, and the generation of reports and documents related to each deal. This feature ensures streamlined deal management from initiation to completion.

Deal Management | AscendixRE CRM

• Commission Tracking

AscendixRE CRM includes a commission tracking feature that allows real estate brokers and agents to easily manage and track their commission payouts for each deal. Users can set up commission rates for each agent and deal, calculate commission payouts based on deal value, and monitor the status of commission payments.

• Email Integration

The CRM seamlessly integrates with Microsoft Outlook and Gmail, enabling users to manage email communications directly within the platform. This integration simplifies the tracking of email correspondence with clients and leads, ensuring centralized and organized communication.

• Geomapping Search

AscendixRE integrates with Ascendix Search, a tool that enables brokers to conduct geomapping searches. Brokers can find properties on the map within specific areas or zones by applying various filters. This feature enhances property search capabilities and facilitates the export of lists to Excel or direct sending to clients via Mailchimp.

• Marketing and Email Campaigns

The CRM supports targeted email campaigns through integration with Mailchimp. Users can send campaigns with custom content and property templates directly from AscendixRE CRM.

In addition to advanced CRM functionality, AscendixRE offers 3 added Modules: Ascendix Search, Composer Online, and MarketSpace.

Propertybase is a Salesforce-based platform that provides real estate website management, CRM, and lead generation software.

In terms of CRM functionality, PropertyBase has 2 core products: PropertyBase Go and PropertyBase Salesforce CRM Edition. They differ by target audience, company size they’re suitable for, functionality, customization capabilities, and price.

As we mentioned, AscendixRE CRM is a core product produced and supported by Ascendix Technologies. PropertyBase is a solution that has several CRM versions and separate tools that cover different needs.

It’s worth mentioning that both solutions offer great CRM functionality because they both are Salesforce-based solutions.

However, PropertyBase, in most cases, caters to the needs of real estate brokers, whereas AscendixRE CRM can be adopted both by real estate and CRE brokerages. For the latter, it offers custom features like commission calculation and the ability to find/locate property comps on the map using Ascendix Search.

PropertyBase Was Acquired by Lone Wolf Technologies in 2021

Why does it matter?

When you use a solution designed and supported by one company, it is a 100% guarantee that the product is being constantly updated, and you can rely on it.

Being supported by Lone Wolf Technologies, PropertyBase faces challenges with regular software updates. The latest release stated on AppExchange was 03/02/2022, whereas the latest AscendixRE CRM release is dated 11/17/2023.

This tendency can even be noticed on the company website: PropertyBase’s main landing page, once having strong SEO characteristics, rankings, and constant content updates, now seems a little bit outdated and lacking company’s insights / updates on the present and future of the tool. It also has a decrease in monthly website traffic, possibly pointing at the drop in the flow of new users.

A similar situation happened to Apto and Rethink not so long ago. Once great examples of Salesforce-based solutions targeted at CRE and having large customer base, both got fully acquired by Buildout.

The first time after the acquisition, their websites had poorer and poorer optimization, and finally, both website links were redirected to Buildout’s main page.

Now, there is scarcely any evidence of these tools’ former prominence, particularly for those who were never their customers. The fate of Apto and Rethink customers remains uncertain. Some may have transitioned to Buildout CRM, while others, who prefer Salesforce-based CRMs, may have moved elsewhere as Buildout is not Salesforce-based.

At the same time, AscendixRE CRM is presented on Ascendix Technologies’ website and is regularly updated and upgraded. The website content is fresh; product updates are published regularly.

Ascendix also offers clients a huge customer support and concierge service that hold users’ hands from the moment they log in. AscendixRE CRM is supported by an in-house team that takes care of regular CRM software updates and releases, making AscendixRE CRM a trustworthy solution.

AscendixRE CRM vs PropertyBase: Features & Pricing Comparison

Both offer powerful tools designed to streamline operations, manage properties, and nurture client relationships.

These comparisons highlight the specific features and functionalities offered by AscendixRE CRM and PropertyBase, catering to the unique needs of commercial real estate professionals and agents operating in the residential and commercial real estate sectors.

AscendixRE vs PropertyBase Features Comparison

AscendixRE has an edge on customer support

AscendixRE CRM is highly appreciated by brokers due to its exceptional customer support. Ascendix team supports its clients every step of the way, offer upload help, training, concierge service, and can customize AscendixRE to match specific needs.

Client review about Ascendix customer support on AppExchange

Clients can also hire the Ascendix team to develop custom functionality, integrate the CRM with any other systems, or safely migrate the data from Excel spreadsheets or previous systems.

AscendixRE Support and Service

PropertyBase CRM has challenges with customer support. While numerous positive reviews highlight its functionality and customization capabilities, it’s worth noting that there is a significant number of negative reviews specifically addressing issues with poor customer support.

We checked G2, Capterra, AppExchange, SoftwareAdvise and should admit that customer support by PropertyBase bothers many clients.

PropertyBase client review

PropertyBase has more well-rounded and intuitive property website building functionality

One of the key functionalities of PropertyBase’s website building features is the integration of property listings. Users can seamlessly incorporate their property listings into their websites, with updates automatically synced in real-time from the CRM system. This means that property information, including descriptions, photos, and pricing details, remains up-to-date and accurate on the website.

Another important aspect of PropertyBase’s website building features is lead capture forms. Users can create customized forms on their websites to capture visitor information and inquiries. These forms can be personalized to collect specific details from prospects, helping users to effectively capture and follow up on leads.

AscendixRE CRM has modules for building property websites and integrating them into MLS that are available for Enterprise users. Compared to PropertyBase, the modules aren’t so advanced, but they cover basic needs regarding property websites.

AscendixRE CRM has higher customization capabilities

A distinguishing advantage of AscendixRE is the 26+ years of experience of CRM consulting to guide our customers in evolving the implementations to their exacting specifications.

Unlike other CRM providers, Ascendix offers data migration, system administration, and third-party tool integration services using in-house teams as opposed to outsourcing it to an external services partner.

Having both the product development and services delivered with one company eliminates conflicts of interest and streamlines the overall user experience. This service is especially relevant for large companies.

PropertyBase solutions aren’t quite as customizable as other platforms, their analytics are relatively limited, and ultimately, you won’t get the most out of this platform if you don’t use all the tools. As one former PropertyBase user stated:

“The software is so basic with it’s onboarding features without our updates I would have found it to be useless and no better than any other software. It is the fact that you can customize it that makes it so powerful. However, you need to find someone to do this and that is not easy to do Est at least $10,000 a month in programing for the first year or 2 I am on year two and still getting it set up.”

AscendixRE CRM offers more affordable pricing options

PropertyBase Pricing:

• Minimum of 10 licenses at $79/user, including the Force.com platform license.
• Propertybase GO (Website + CRM) – starting at $349 per month with an annual contract, this package includes up to 5 user licenses. It grants access to one MLS and one Cloud CMA account. Optional services like paid leads and Propertybase GO Back Office (designed for larger teams and brokerages).
• Propertybase GO Back Office, designed for larger teams and brokerages, can be added.
• Propertybase GO (Website + CRM), Leads, and Text Concierge: This package builds upon the first one, offering all the features and services mentioned above. Additionally, it includes leads sourced from BoldLeads and access to Text Concierge. Pricing starts at $849 per month with a minimum six-month contract.

AscendixRE offers more affordable CRM pricing plans than PropertyBase. For $99 user/mo, you get AscendixRE CRM together with advanced search, geo-mapping functionality, and brochure generation tools.

With AscendixRE Unlimited plan for 
$129 user/mo, you’ll also get a property listings portal and deal rooms (MarketSpace).

Both PropertyBase CRM and AscendixRE CRM provide a great onboarding

Both platforms have great onboarding processes and walkthroughs. AscendixRE CRM concierge service team holds your hand from the moment you log in, starting you with a series of step-by-step guides and instructions, displaying what tasks you need to complete to get started.

Ascendix also has a separate self-service portal, where many instructions and product guidelines are stored: https://help.ascendix.com/

AscendixRE Help Center Main Page

PropertyBase offers a lot of tips&tricks video content for onboarding. Videos are available in a separate section tab called “Video Training Center.”

PropertyBase Help Center

AscendixRE CRM vs PropertyBase: SWOT Analysis

SWOT analysis is a strategic planning tool that evaluates the Strengths, Weaknesses, Opportunities, and Threats associated with a business, project or a specific solution. We conducted SWOT analysis for AscendixRE CRM and PropertyBase so that you can see a true picture of both solutions.

AscendixRE CRM SWOT Analysis

The information presented in SWOT analysis is based on in-depth competitor’s research and active engagement with products on the market.

PropertyBase CRM SWOT Analysis

Final Words

The choice between AscendixRE and PropertyBase CRM depends on your specific needs, preferences, and business requirements.

If you specialize in commercial real estate and prioritize advanced features tailored for this niche market, AscendixRE may be the preferred choice. On the other hand, if you value seamless integration with Salesforce, scalability, and a lead generation system, PropertyBase CRM may be the better fit.

Ultimately, evaluating your unique needs and considering the features, functionality, and support offered by each platform will help you make the right decision for your commercial real estate business.

If you want to integrate new CRM technology without changing your brokerage’s life, book AscendixRE CRM demo or contact Ascendix team. We’ll be happy to assist.